Refund policy

At KeesNest Marketplace, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items
Certain items may not be eligible for return, including:
• Items that have been used or damaged after delivery
• Items not in their original condition or packaging
• Clearance or final sale items (if applicable)

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the item and packaging so we can resolve the issue as quickly as possible.

Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account again
Contact your credit card company
Contact your bank
It may take some time before your refund is officially posted.

Contact Us
If you have any questions about our return and refund policy, please contact our support team and we will be happy to assist you.